Frequently AskedQuestions

Yes. We welcome bulk, corporate gifting and distributor enquiries. Choose “Bulk & corporate gifting” in the contact form with your business details and our team will reply within 2–3 working days.

We're sorry! Please WhatsApp us at +91 87808 15675 within 48 hours of delivery with your order number, clear photos and an unboxing video. We review every case within 2–3 working days and arrange a replacement or store credit, as per our Refund & Cancellation Policy.

Courier partners can take 24–48 hours to update tracking. You can also check your order on our Track Order page. If it still does not move, send us your order number and we will follow up with the courier.

Yes, if your order has not shipped yet. Contact us quickly with your order number and the new address.

Contact us within 48 hours of delivery with your order number and a photo of the item you received, and we will send you the correct product.

Orders are processed within 24–48 hours of payment confirmation. After dispatch, delivery usually takes 3–5 business days to Maharashtra and nearby states, 5–7 business days to the rest of India, and 7–10 business days to remote areas, the North-East and J&K.

No. Shipping is free on every order across India, whether you pay online or by Cash on Delivery.

Not yet. We currently deliver only within India.

After a successful payment you see your order confirmation page straight away. If you did not, or cannot find the email (please check spam), send us your payment ID or a screenshot and we will confirm your order.

Yes, Cash on Delivery is available on orders up to ₹5,000 across India. A COD handling charge of 5% of the order value (minimum ₹100) is added at checkout. Pay online by UPI, card or netbanking to avoid this charge; larger orders must be paid online.

UPI (GPay, PhonePe, Paytm and others), debit and credit cards and netbanking through Razorpay, plus Cash on Delivery on eligible orders. Card and UPI details are handled securely by Razorpay and never stored by us.

Yes. Every order gets a GST tax invoice. Open your order (from your account or the confirmation link) and click “Tax invoice” to view, print or save it as a PDF.

Many of our products are made in small batches. Message us on WhatsApp or through the contact form with the product name and we will tell you as soon as it is back.

Every batch is checked for quality before dispatch. For product-specific certificates or lab reports, contact us and we will share what is available.

Tell us what you are looking for through the contact form or on WhatsApp and our team will help you choose. For any health condition, please consult your doctor.

Natural and handcrafted products can vary slightly in colour, aroma or texture between batches. This is normal and a sign that nothing artificial is added.

Orders cannot be cancelled once placed, because we start processing them immediately. Please review your cart and address carefully before confirming.

Because our products are food, wellness and pooja items, we do not accept returns of opened or used products. If an item arrives damaged or wrong, we replace it or give store credit when reported within 48 hours of delivery.